The package price
Once a package has been activated, its price is not refunded — including when the other side does not accept a connection, declines it or shows no interest.
However, if you face a problem using the package because of an unintentional error or a service problem on our side, the matter will be reviewed depending on the situation.
When you receive a new connection
If, after you send a connection to a profile, it turns out that—
- the phone number is inactive or switched off,
- the person cannot be reached by any reasonable means, or
- the person is already married,
let us know from the connections list in your account, or by reporting that biodata. You do not need to send any evidence — our team checks by phone. If the claim is found to be valid, 1 new connection is added to your account in place of that one.
When a connection is not returned
- If the other side declines the request
- If the other side is not interested in marriage
- If you change your mind or withdraw the request after sending it
In these cases the profile is still usable, and the decision is entirely the other person's.
When a connection comes back by itself
- If the other side does not answer within 7 days, the request is cancelled and the connection comes back.
- If, while a request waits for an answer, the other biodata is hidden, deleted, suspended or recorded as married, the request is cancelled and the connection comes back at once.
- A connection that comes back after your package has expired can be used for 7 days from the day it is returned.
If your biodata is hidden or deleted during a package
If your biodata is hidden, rejected or deleted while your package is active, the package is frozen, not lost. If your biodata is approved again before the original expiry date, your remaining connections and remaining days are restored.
Package expiry
Unused connections cannot be used after the package expires. You are reminded 7 days before.
Featured biodata
The price of a featured biodata is not refunded either. If a featured biodata is hidden, suspended or deleted, its remaining days are kept, and resume if the biodata returns within the original period.
Contact
If you have any question, write to us: libasmatrimony@gmail.com
Last updated: 11 October 2026