Your information, held in trust

What we keep

• Your account: your Bangladeshi mobile number, verified with a one-time code. If you log in with Google, your Google account's email address. An email address is optional and is used only to send you notifications. Your preferred language.
• Your biodata: what you write in the form. Part of it is shown publicly; the rest (your name, detailed address and contact details) only our team can see.
• Your guardian's details: name, relationship and mobile number.
• Verification calls: short notes when our team speaks to you or your guardian by phone.
• Payments: if you buy a package, the number you paid from, the transaction ID and, if you choose, a screenshot of the payment. We never ask for or keep card details, or a bKash or Nagad PIN or password.
• The contact form: the name, email, subject and message you write in it.
• Usage: your device's network address (IP), browser type and the logs needed for security.

We collect and keep no photograph of any member. Payment screenshots are the only images the website stores, and only to verify payments.

Where your information is shown, and who it is shared with

• On the website: an approved biodata is published with a number. Your name, photograph or contact details are never shown publicly.
• When a connection is accepted: each side sees the other's candidate name and the guardian's name, relationship and mobile number — nothing more. What was released, to whom and when is recorded permanently. The candidates' own mobile numbers and emails are never released to the other side.
• Our team: our Moderators and the Administrator see all information in order to review biodata, make verification calls and handle payments and reports. Every staff action is recorded.
• Service providers: we use a few services to run the website — the database (Supabase), hosting (Render), security and fast delivery (Cloudflare), text messages (a Bangladeshi SMS provider), email (Brevo), error reports (Sentry) and visit statistics (Google Analytics). Each receives only what its job needs.
• We never sell anyone's information or use it for advertising. We may disclose information to the authorities where the law requires it.

Daily viewing limits

For visitors who are not logged in, the number of biodata opened in 24 hours is counted by network address (IP); for members, by account. This protects biodata from being copied in bulk.

Google Analytics

We use Google Analytics to understand which pages are read, where visitors come from and where they stop. Google receives only information such as the page, device, country, language and whether you are logged in.

• Your name, mobile number, email, biodata answers, guardian details and anything you write are never sent to Google.
• Google's advertising features are switched off, and the data is kept for 14 months.
• Visitors from the United Kingdom and the European Union are asked first. For everyone else it is on, and anyone can switch it off from “Cookie settings” in the footer, and members from their account settings.

Cookies

We use necessary cookies to keep you logged in (30 days on the same device), to remember your language and to remember a notice you closed. When Google Analytics is on, its cookies are used too.

How long we keep information

• A hidden biodata leaves the site but stays as it was, and can be shown again at any time.
• A deleted biodata leaves the site at once and cannot be recovered by you. The record is archived in the administration panel for fraud handling and dispute resolution.
• A deleted account: your biodata leaves the site at once and you are signed out on every device. Your personal data is kept in archived form for 12 months for fraud and dispute handling, then permanently erased, leaving only anonymised statistics.
• Connection records: the details released when a connection is accepted remain visible to both sides, even if a biodata is later hidden or deleted.
• Contact form messages are erased 12 months after they arrive.
• Payment screenshots are deleted after a period the Administrator sets, once the payment has been verified.
• Backups of the whole database are kept for 30 days, for safety.

Your rights

• Log in to see and correct your biodata (a correction is published once approved again).
• Hide or delete your biodata, or delete your account, at any time.
• Change your mobile number, email and language, and switch off Google Analytics.
• Write to us with any question about your information.

Security

The rules about who may see what are enforced inside the database itself, so even a mistake on the website cannot release a guardian's contact details to someone not entitled to them. You log in with a one-time code; there are no passwords. Libas Matrimony never phones or messages you to ask for your login code or a payment PIN.

Changes to this policy

We may update this policy when necessary. The date of the latest update is shown at the bottom of the page.

Contact

For any question or request about your information, write to us: libasmatrimony@gmail.com